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Smart Enterprise: Greater Expectations

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42 SMART BUSINESS Measuring the Cloud How do you measure the performance levels of IT service providers in the cloud? The answer could lie in giving a traditional metric — key performance indicators — a fresh update. Plus: How service assurance solutions provide greater visibility. 48 SMART RESEARCH The CEO Factor Keeping senior business executives involved is the best way for IT to deliver business benefits, new research finds. When CEOs support IT, CIOs flourish. COLUMNS 6 EDITOR'S PERSPECTIVE Greater Expectations Business wants more from IT — much more. With the cloud, virtualization and management tools, CIOs are responding. 7 ONE TRUE THING Message from the Edge Looking for your next IT investment? Start with your people, advise innovation gurus John Seely Brown and John Hagel. 54 LEADERSHIP PERSPECTIVE The Best of Timing Virtualization, the cloud, and a mandate to deliver business services faster than ever before challenge and enable CIOs. DEPARTMENTS 8 TECH CHATTER The CIO Rainmaker Emerging solutions can help CIOs looking to manage and automate the dynamic IT supply chain — while still maintaining control, security and compliance. 30 MARKET STATS Mobile devices move to the cloud ... virtualization and the cloud clear space in California's data centers ... the surprising growth in new IT jobs ... growing demand for security SaaS ... and more. 52 CAREER SMARTS What Comes Aer CIO? Hervé Gouëzel, the former IT leader of European banking giant BNP Paribas, has a new career guiding the company through a merger worth 1.3 billion euros. )'('SMART ENTERPRISE 5 (22) KIM KULISH; (26) COURTESY OF DHL; (32) BRIAN STAUFFER/ISPOT; (52) COURTESY OF BNP PARIBAS 22 26 32 52 SMART ENTERPRISE EXCHANGE: A GLOBAL CIO COMMUNITY To view valuable CIO resources, visit Smart Enterprise Exchange, the premier online community for senior-level IT executives. CLOUD'S MESSAGE TO CIOS: APPLICATION DEVELOPMENT WELCOME HERE David Buckholtz, VP and Division CIO for Enterprise and Corporate Technology at Sony Pictures Entertainment, is proceeding cautiously when it comes to application development on the Web. What's holding him — and countless other CIOs — back? join-see.com/cloud NEW IT SUPPLY CHAINS Michael Kirwan, CIO, Corporate Systems, at Yahoo!, reveals how the company does business with external and internal value-chain constituents in a cloud environment. join-see.com/supplychain PRACTICAL INNOVATION: A THREE-PART PODCAST Brian Gillooly, Editor-in-Chief, Events, at InformationWeek and Smart Enterprise Exchange, interviews IT leaders from CA Technologies, the Beth Israel Deaconess Medical Center and Aviat Networks. They discuss the impact of practical innovation. join-see.com/podcast

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