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Smart Enterprise: Greater Expectations

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DHL Supply Chain, with help from virtualization and strong ties to the business, is changing the way IT works. | By Karen J. Bannan PHOTOGRAPH: COURTESY OF DHL xcellence, simply delivered. Those are the words Deutsche Post DHL lives by. The company, which manages and transports letters, goods and information, is always looking for an edge. To get that edge, DHL is breaking down the walls — almost literally — between IT and the business units. In fact, several DHL departments count IT staff- ers as their direct colleagues and work with them on a day-to-day basis to help set business policy and strategy. Thanks to this close alignment, DHL's business executives don't necessarily view IT staff as part of IT. Instead, they see these staffers as part of business operations. This has resulted in innovation as well as a shift in thinking: Business people see IT people not as a department that installs servers and software, but as colleagues who just happen to have IT as a background. Nowhere is this more apparent than in DHL's Sup- ply Chain Division, which offers "contract logistics" — services and supporting systems that other com- panies use to source materials, build products and E A C L ommon ink 26 SMARTENTERPRISEMAG.COM

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