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Smart Enterprise: Greater Expectations

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Special Report PHOTO ILLUSTRATION: FREDRIK BRODEN espond faster. Guarantee 24x7 service. Help the enterprise generate revenue and control costs. These are just some of the greater expectations the business has for IT today. Smart CIOs already know that cloud computing, virtual- ization and other technology innovations can deliver cost savings, greater effi ciencies and even competitive advantage. But in today's era of greater expectations from the business, smart CIOs also know they need more. And more is coming from a new way of looking at IT — namely, as a supply chain. Manufacturing companies use their supply chains to source parts from both internal and external suppliers. Similarly, CIOs can now pick and choose the best IT services from both their own internal resources and service providers in the cloud. "We're at the dawn of a new era," says Ajei Gopal, Executive VP of Technology and Development at CA Technologies. "A set of business needs — including increased agility and cost-effectiveness — is coming together with a set of innovations R Business today demands more than ever from IT. To deliver, smart CIOs are following a new path — treating IT like a supply chain. | By Larry Lange Greater EXPECTATIONS 12 SMARTENTERPRISEMAG.COM

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